TraceSpec Terms of Business

Effective date: 29 August 2026 Last updated: 31 August 2026

These Terms of Business govern access to and use of the TraceSpec platform.

TraceSpec is a specialist trace heating design decision-support tool for professional and business users. These Terms are designed to protect the integrity of the platform, clarify the limits of TraceSpec outputs, and allocate responsibility appropriately between TraceSpec and professional users.

Please read these Terms carefully before creating an account or subscribing.

1. Parties

These Terms are between:

Elyven Ltd, trading as TraceSpec (“TraceSpec”, “we”, “us”, or “our”); and

the customer, organisation or professional user who creates an account, subscribes to, accesses or uses TraceSpec (“Customer”, “you”, or “your”).

Elyven Ltd Company number: 17328579 Registered office: 9 Hazelhurst Road, Slough SL1 8EE, United Kingdom Registered in: England and Wales General enquiries: hello@trace-spec.com Support: support@trace-spec.com Privacy: privacy@trace-spec.com

2. When these Terms apply

These Terms apply when you:

• create a TraceSpec account;
• subscribe to a TraceSpec plan;
• access or use the TraceSpec platform;
• use any TraceSpec calculation, candidate ranking, report, export, design workflow or product-library feature;
• participate in a trial, beta or early-access programme;
• otherwise use TraceSpec by invitation or agreement.

If we agree a separate written order form, enterprise agreement, manufacturer agreement or negotiated contract with you, that document may supplement or override these Terms to the extent expressly stated.

3. Business and professional use only

TraceSpec is provided for business and professional use only. It is not intended for personal, household or consumer use.

By creating an account or using TraceSpec, you confirm that:

• you are acting for business or professional purposes;
• you are a competent professional user or are using TraceSpec under the supervision of competent professionals;
• where you use TraceSpec on behalf of an organisation, you are authorised to do so;
• you will ensure that any users you invite or permit to use TraceSpec comply with these Terms.

4. What TraceSpec does

TraceSpec is a specialist trace heating design decision-support tool for thermal calculations, heat tracing selection and design reporting.

TraceSpec may support workflows including, for example, pipe temperature maintenance, vessel/drum/IBC applications, heat-up calculations, snow/ice protection and related heat tracing design contexts, depending on the features available in your plan at the relevant time.

TraceSpec uses user inputs, assumptions, calculation methods, cable/product data and engineering rules to generate outputs such as heat loss calculations, candidate rankings, suitability scores, warnings, review notes and reports.

5. What TraceSpec does not do

TraceSpec does not provide, replace or constitute:

• final design certification;
• safety sign-off;
• ATEX, DSEAR, IECEx, NEC, CEC or other hazardous-area compliance assessment;
• local law, regulatory, standards or site-rule compliance approval;
• manufacturer approval, endorsement or product certification;
• procurement approval;
• installation design;
• commissioning approval;
• product recommendation;
• professional engineering sign-off;
• legal, safety or compliance advice;
• a substitute for competent professional judgement.

TraceSpec is a decision-support tool. You remain responsible for all final engineering, design, compliance, procurement, installation, commissioning, operational and safety decisions.

6. User inputs, assumptions and verification

TraceSpec outputs depend on the completeness and accuracy of information entered, selected, uploaded or approved by users, including project data, design basis, line data, geometry, ambient conditions, insulation details, process conditions, control assumptions, electrical assumptions, cable constraints, site context and applicable standards.

You are responsible for:

• ensuring all inputs are accurate, complete and appropriate;
• checking the design basis and assumptions used;
• verifying outputs before relying on them;
• reviewing warnings, constraints and notes;
• applying competent professional judgement;
• verifying current manufacturer datasheets and installation instructions;
• checking site-specific conditions;
• checking applicable laws, standards, codes, approvals and site requirements;
• ensuring final design, product selection, installation and operation are safe and suitable.

TraceSpec is not responsible for errors, omissions, losses or liabilities arising from inaccurate, incomplete, outdated or inappropriate inputs, assumptions, data, site information or user decisions.

7. Engineering Use & Reliance Statement

Our Engineering Use & Reliance Statement forms part of these Terms.

By using TraceSpec, you agree that all TraceSpec outputs, reports, warnings, rankings and candidate selections must be reviewed and verified by a competent professional before use.

You must not rely on TraceSpec as the sole basis for any safety-critical, compliance-critical, installation, procurement or operational decision.

8. Hazardous-area applications

TraceSpec may support engineering workflows involving hazardous-area applications. However, TraceSpec does not perform or replace hazardous-area classification, ATEX/DSEAR/IECEx compliance assessment, product certification verification, installation approval or safety sign-off.

You are responsible for verifying that any selected product, design, control method, installation method, documentation and operating condition are suitable for the applicable hazardous area and regulatory regime.

You must ensure that appropriately qualified personnel review and approve any hazardous-area design before specification, procurement, installation, commissioning or operation.

9. Standards, laws and site requirements

TraceSpec may refer to standards, regulations, codes or engineering practices. Such references are for decision-support and workflow context only.

You are responsible for identifying and complying with all applicable laws, standards, site rules, client requirements, installation codes, electrical codes, hazardous-area requirements, safety requirements and professional obligations in each relevant jurisdiction and project context.

Absence of a warning, flag or constraint in TraceSpec does not mean a design, product, installation or application is safe, compliant, suitable or approved.

Warnings and flags may not be exhaustive.

10. Manufacturer data, product library and non-affiliation

TraceSpec may include product, cable, performance, certification or technical data derived from publicly available manufacturer datasheets and related publicly available materials.

Manufacturer data may be incomplete, outdated, changed, withdrawn, superseded or subject to interpretation. You must verify all current manufacturer documentation before specifying, purchasing, installing or operating any product.

Manufacturer names, product names, trademarks, logos and technical references belong to their respective owners. Unless expressly stated, TraceSpec is independent of those manufacturers and is not endorsed, approved, sponsored by, or affiliated with them.

Manufacturer names and product references are used for identification, comparison and engineering reference purposes only.

11. Rankings, suitability scores and commercial independence

TraceSpec may rank candidates, assign suitability scores, identify selected candidates or display “no viable candidates” based on TraceSpec’s engineering methodology, user inputs, product data available to TraceSpec, and applicable constraints.

TraceSpec does not guarantee that the highest-ranked candidate is the only suitable candidate, the best commercial option, available for purchase, compliant for your project, approved by the manufacturer, or safe for installation.

A “no viable candidates” output means that no viable candidate has been identified within the TraceSpec library and selected calculation context at that time. It does not prove that no product exists in the market that could meet the requirement.

Commercial arrangements with manufacturers do not determine ranking position. Manufacturers cannot buy a higher engineering ranking in TraceSpec’s suitability calculations.

12. Reports and exports

TraceSpec may allow you to generate, download and share reports or exports.

You may use TraceSpec reports for your internal business purposes and to support professional communications with your clients, contractors or project stakeholders, provided that:

• you do not remove or obscure TraceSpec disclaimers, warnings, version references or attribution;
• you ensure the report is reviewed by a competent professional before use;
• you do not present the report as final certification, safety approval, manufacturer approval or installation sign-off;
• you accept responsibility for the final content, context and use of the report.

Historical reports may identify or be associated with the calculation method, library data, product data and software version used at the time of export. Later changes to TraceSpec do not automatically update, validate or invalidate historical reports.

13. Account registration and security

You must provide accurate account and billing information and keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must notify us promptly at support@trace-spec.com if you suspect unauthorised access or a security issue.

We may suspend or restrict access if we reasonably suspect unauthorised use, account compromise, misuse, non-payment, legal risk, security risk or breach of these Terms.

14. Users, seats and team access

Unless your plan or order form states otherwise, subscriptions are single-user and login credentials must not be shared.

Where team, workspace or multi-seat functionality is available, you are responsible for:

• inviting only authorised users;
• managing user permissions;
• removing access when users leave or no longer require access;
• ensuring all users comply with these Terms.

Each user must have their own login unless we expressly agree otherwise.

15. Subscriptions, renewals and payment

TraceSpec may offer monthly, annual, enterprise, trial, beta, early-access or promotional plans.

Plan features, pricing, billing cycles and subscription terms will be shown at checkout, in your account, in an order form or otherwise communicated by us.

Unless stated otherwise:

• prices are exclusive of VAT, sales tax, GST or similar taxes;
• taxes may be added depending on your billing location, tax status and applicable law;
• subscriptions are paid in advance;
• payment is processed by Stripe/card or another payment method we make available;
• access begins after successful account creation and payment, unless we state otherwise;
• subscriptions automatically renew at the end of each billing period unless cancelled before renewal;
• cancellation stops future renewal but does not refund the current billing period;
• fees are non-refundable except where required by law or expressly agreed by us in writing.

You authorise us and our payment processor to charge your selected payment method for subscription fees, renewals, taxes and other charges due under your plan.

If payment fails, we may suspend, restrict or terminate access.

16. Cancellation

For self-serve subscriptions, you may cancel renewal through your account settings where available or by contacting support@trace-spec.com.

Cancellation takes effect at the end of the current paid subscription period unless we state otherwise.

You will continue to have access until the end of the paid period, subject to these Terms. No refund is due for unused time in the current billing period except where required by law.

17. Price and plan changes

We may change prices, plans and features from time to time.

For existing paid subscriptions, price changes will usually take effect on renewal or at the start of a future billing period. Where reasonably practicable, we will provide notice of material price increases before they take effect.

We may add, remove, modify or repackage features, including calculation methods, scoring, product libraries, workflows, reports, UI and integrations, subject to Section 24.

18. Trials, beta features and early access

We may offer free trials, discounts, beta access, early-access features or promotional arrangements at our discretion.

Unless expressly stated otherwise:

• trials and beta features may be changed, withdrawn or ended at any time;
• trial or beta access does not guarantee future availability;
• beta features may be incomplete, unstable or less tested;
• beta outputs must be treated with particular caution and independently verified;
• we may apply additional terms to trials, betas or promotions.

19. Customer content and data

“Customer Content” means data, files, inputs, project information, line lists, reports, notes, uploaded materials and other content submitted to or generated through TraceSpec by or for you, excluding TraceSpec IP and platform data.

You retain ownership of your Customer Content.

You grant us a licence to host, copy, process, transmit, display, modify and use Customer Content as necessary to provide, operate, support, secure, troubleshoot, improve and develop TraceSpec, comply with law, enforce these Terms, and exercise our rights under these Terms.

You are responsible for ensuring that:

• you have the right to enter, upload, process and use Customer Content in TraceSpec;
• Customer Content is accurate, lawful and appropriate;
• Customer Content does not infringe third-party rights;
• Customer Content does not contain unlawful, harmful or inappropriate material;
• any personal data in Customer Content is handled in accordance with applicable data protection law.

20. Confidentiality

Each party may receive confidential information from the other.

Customer project data entered into TraceSpec will be treated as Customer confidential information, subject to these Terms.

We may use and disclose Customer confidential information only as necessary to:

• provide, operate, support, secure, troubleshoot and improve TraceSpec;
• use subprocessors and service providers;
• comply with law, regulation, court order or authority request;
• enforce these Terms;
• protect rights, safety, security and integrity;
• obtain professional advice;
• support a corporate transaction;
• act with your consent or instruction.

Confidentiality obligations do not apply to information that is public, already known, independently developed, lawfully received from a third party, or required to be disclosed by law.

21. Aggregated and anonymised data

We may create and use aggregated, statistical or anonymised data derived from use of TraceSpec, including project patterns, usage patterns, calculation contexts, candidate-selection patterns, product-library interactions and engineering workflow insights.

We may use such data to improve TraceSpec, develop features, improve calculation and scoring methods, analyse market patterns, support manufacturer engagement, prepare benchmarks, and create commercial or technical insights.

We will not use aggregated or anonymised data in a way that reasonably identifies you, your users, your organisation, your client, your project or any individual.

22. Data protection

Our Privacy Policy explains how we process personal data as a controller.

Where we process personal data contained in Customer Content on your behalf as a processor, our Data Processing Addendum applies and forms part of these Terms.

You are responsible for ensuring that you have a lawful basis and all necessary rights, permissions and notices to enter or upload personal data into TraceSpec.

23. Acceptable use

You must not, and must not permit anyone else to:

• share login credentials or allow unauthorised access;
• scrape, harvest, extract or copy TraceSpec data, product-library data, candidate data, calculations, rankings, UI, workflows or outputs at scale;
• reverse engineer, decompile, disassemble or attempt to derive source code, algorithms, scoring methods, calculation methods or data structures, except to the extent permitted by law;
• benchmark TraceSpec or use TraceSpec outputs to build, train, validate or improve a competing product or service;
• resell, sublicense, lend, rent, distribute or provide TraceSpec access to third parties except as expressly allowed;
• remove disclaimers, warnings, proprietary notices or version references from reports where doing so would be misleading;
• use TraceSpec in a way that is unlawful, fraudulent, harmful or misleading;
• upload malware, harmful code or unlawful content;
• perform security testing, scanning, penetration testing or vulnerability probing without our prior written consent;
• interfere with the availability, integrity or security of TraceSpec;
• exceed usage limits or attempt to circumvent technical restrictions;
• use TraceSpec as the sole basis for safety-critical, compliance-critical or professional sign-off decisions.

24. Changes to TraceSpec

We may update, improve, modify, replace or remove parts of TraceSpec from time to time, including calculation methods, scoring logic, assumptions, product-library data, UI, reports, workflows, integrations, hosting, security controls and feature availability.

We may make routine updates at any time.

Where reasonably practicable, we will give notice of material changes that materially reduce core paid functionality. We do not need to give advance notice for changes that are required for security, legal compliance, emergency maintenance, bug fixes, provider changes, data corrections, calculation corrections, or changes that do not materially reduce core functionality.

You acknowledge that changes to calculation methods, scoring, warnings, assumptions or product-library data may affect future outputs.

25. Support and availability

For self-serve plans, support is provided by email at support@trace-spec.com during UK business hours, unless your plan or order form states otherwise.

We do not provide a guaranteed support response time or service level agreement for self-serve subscriptions.

We aim to operate TraceSpec using reasonable skill and care, but we do not guarantee that TraceSpec will be uninterrupted, error-free, secure, available at all times, or compatible with every browser, device, system or customer workflow.

26. Security and backups

We use technical and organisational measures designed to protect TraceSpec and Customer Content. Our Security Statement provides further information.

Backups are maintained for disaster recovery and operational resilience. They are not a substitute for your own recordkeeping, exports or backups.

Backup retention periods may change over time for technical, cost, security, legal or resilience reasons.

Deleted data may remain in backups until the relevant backup cycle expires.

27. Intellectual property

We and our licensors own all rights in TraceSpec, including the platform, software, source code, object code, interfaces, workflows, visual design, design system, layout, reports, templates, documentation, calculation methods, scoring methods, algorithms, product-library structure, data models, know-how, trade names, trademarks and other intellectual property.

Except for the limited right to use TraceSpec under these Terms, no rights are transferred to you.

You must not copy, reproduce, modify, adapt, translate, distribute, sell, sublicense, create derivative works from, or otherwise exploit TraceSpec except as expressly allowed by these Terms or law.

Feedback, suggestions or ideas you provide may be used by us without restriction or payment, provided we do not disclose your confidential information in doing so.

28. Warranties and disclaimers

We warrant that we will provide TraceSpec with reasonable skill and care and substantially as described in the applicable plan or documentation.

Except as expressly stated in these Terms, TraceSpec is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, conditions and representations, including fitness for a particular purpose, merchantability, non-infringement, uninterrupted availability, accuracy, completeness and error-free operation.

We do NOT warrant that:

• TraceSpec outputs will be correct, complete, current, compliant, safe or suitable for any particular project;
• any candidate ranking, score, warning or report will identify every relevant issue;
• manufacturer data will be complete, current or error-free;
• any product will be available, certified, approved or suitable for your jurisdiction or application;
• TraceSpec will meet all of your requirements or those of your clients.

29. Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the paragraph above, TraceSpec will NOT be liable for:

• indirect, special or consequential loss;
• loss of profit, revenue, production, business, contracts, opportunity, goodwill or anticipated savings;
• plant downtime, operational interruption, project delay, liquidated damages, penalties, wasted expenditure or commercial losses;
• loss, corruption or restoration of data, except to the extent caused by our breach of these Terms and subject to the liability cap;
• losses arising from inaccurate, incomplete, outdated or inappropriate user inputs, assumptions, project data or Customer Content;
• losses arising from failure to verify outputs, manufacturer data, site conditions, standards, compliance or suitability;
• losses arising from use outside these Terms or outside TraceSpec’s intended professional decision-support purpose;
• losses arising from third-party services, manufacturers, products, datasheets, integrations or hosting providers outside our reasonable control.

Subject to the exclusions above, our total aggregate liability arising out of or in connection with these Terms, TraceSpec, any subscription, any report or any output will NOT exceed the greater of:

• the fees paid by you to us for TraceSpec in the 12 months immediately before the event giving rise to the claim; or
• £1,000.

The liability cap applies whether the claim arises in contract, tort, negligence, breach of statutory duty, misrepresentation, restitution or otherwise.

30. Indemnity

You will indemnify and hold harmless TraceSpec, Elyven Ltd, our affiliates, officers, employees, contractors and service providers from and against claims, losses, liabilities, damages, costs and expenses arising from or relating to:

• your breach of these Terms;
• Customer Content;
• your use of TraceSpec outputs, reports, rankings or candidate selections;
• misuse of TraceSpec;
• use of TraceSpec outside its intended professional decision-support purpose;
• failure to verify outputs, inputs, manufacturer data, site conditions, standards, compliance or suitability;
• infringement of third-party rights by Customer Content;
• unlawful, unauthorised or non-compliant processing of personal data entered or uploaded by you;
• your relationship with your clients, contractors, end users or project stakeholders.

31. Suspension and termination

We may suspend, restrict or terminate access immediately if:

• payment is overdue or fails;
• you breach these Terms;
• we reasonably suspect misuse, unauthorised access, security risk or legal risk;
• continued access may expose TraceSpec, you, another customer or a third party to risk;
• required by law or a third-party service provider;
• you become insolvent or cease business.

You may stop using TraceSpec at any time. Cancelling a subscription stops future renewal but does not automatically entitle you to a refund.

On termination or expiry, your right to access TraceSpec ends. We may retain, delete or anonymise account data and Customer Content according to these Terms, our Privacy Policy, our Data Processing Addendum, legal requirements, backup cycles and our legitimate business needs.

32. Export and access after termination

You are responsible for exporting reports or data you need before termination or account closure.

We may provide export tools where available, but we do not guarantee ongoing access to Customer Content after termination unless required by law or expressly agreed in writing.

33. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including internet failures, hosting provider incidents, payment processor issues, cyber incidents, power failures, strikes, supply chain disruption, war, terrorism, civil unrest, natural disasters, epidemics, changes in law, government action or third-party service failures.

34. Notices

We may give notices by email, in-product notification, website notice or other reasonable means.

You should send formal notices to hello@trace-spec.com unless these Terms specify another address.

You are responsible for keeping your account contact details up to date.

35. Assignment

You may not assign, transfer or subcontract your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms as part of a group reorganisation, merger, acquisition, sale of assets, financing, investment or transfer of the TraceSpec business.

36. Entire agreement and order of precedence

These Terms, the Privacy Policy, Cookie Policy, Engineering Use & Reliance Statement, Data Processing Addendum, applicable plan details and any accepted order form form the agreement between you and us.

If there is a conflict, the following order applies unless expressly stated otherwise:

1. a signed enterprise agreement or order form;
2. the Data Processing Addendum for data-processing matters;
3. these Terms;
4. the Engineering Use & Reliance Statement;
5. the Privacy Policy and Cookie Policy;
6. website or marketing content.

37. Severance

If any part of these Terms is invalid or unenforceable, the rest will continue in effect. The invalid or unenforceable part will be treated as modified to the minimum extent necessary to make it valid and enforceable.

38. No waiver

If we do not enforce a right immediately, that does not mean we waive it.

39. Third-party rights

Except for our affiliates, officers, employees, contractors and service providers who may benefit from liability and indemnity protections, no person other than you and us has rights to enforce these Terms.

40. Dispute escalation

Before starting formal proceedings, each party will use reasonable efforts to resolve disputes in good faith.

Either party may escalate a dispute by written notice. Senior representatives of each party should then attempt to resolve the dispute within 30 days.

This does not prevent either party from seeking urgent injunctive or protective relief, taking action for non-payment, or bringing claims where limitation periods or legal rights may be affected.

41. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, TraceSpec, any subscription, any report or any output are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

42. Contact

For questions about these Terms, contact:

TraceSpec / Elyven Ltd Email: hello@trace-spec.com Support: support@trace-spec.com